Additional Information

Site Information

RMA Request


We offer a 15 day return on all brand new, unused, and undamaged products when accompanied by a receipt and in original packaging. Used items, or items not in brand new condition, may not be returned. Items purchased on can NOT be returned to a physical Hydro Galaxy store location and must be returned by following the process outlined in our online returns policy. Please use the below form ONLY after you've read our Return Policy.

Once you enter your email address and order #, please click on the Order # to start the RMA processs:

Please specify whether you would like a refund of a replacement in the "More Details" box.